PRIVACY POLICY

Top Dog Pets Clinic

Effective Date: 2 November 2026
Last Updated: 2 November 2026

1. Introduction

Welcome to Top Dog Pets Clinic ("we", "our", "us" or "the Clinic").

At Top Dog Pets Clinic, we are committed to protecting the privacy and personal information of our website visitors, pet parents, pet owners, referring veterinary professionals and clients.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, https://www.topdogpetsclinic.com/, contact us, submit an enquiry, request an appointment or use our veterinary services.

By accessing our website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website and clinic, we may collect the following categories of information:

A. Personal Information

When you contact us, submit an enquiry or request an appointment, we may collect:

Full name
Email address
Mobile or contact number
Subject and details of your enquiry
Other information voluntarily provided by you.

B. Pet Information

To provide appropriate veterinary care, we may collect information relating to your pet, including:

Pet's name, species, breed and age
Medical history and previous treatments
Vaccination records
Diagnostic reports and test results
Clinical observations and treatment details
Other relevant information required for veterinary consultation and treatment.

C. Referring Veterinary Doctor Information

Our referral section is intended for veterinary professionals referring cases to our clinic.

We may collect:

Referring doctor's first and last name
Email address and contact number
Clinic or hospital name
Clinic location
Pet owner's name and contact number
Case details and supporting medical documents.

Please ensure that you are authorised to share any pet owner's personal information or medical documents submitted through our referral process.

D. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, depending on your browser settings and the website technologies enabled.

This may include:

IP address
Browser type and version
Device information
Operating system
Pages visited and browsing activity
Date, time and duration of website visits
Cookies and similar tracking technologies.

3. How We Use Your Information

We collect and use information for legitimate business and veterinary healthcare purposes, including:

Responding to enquiries and contact requests.
Scheduling and managing appointments.
Communicating with pet owners and referring veterinarians.
Providing veterinary consultations, diagnostics, treatments and surgical services.
Reviewing pet medical history and maintaining clinical records.
Coordinating referrals and case-related communication.
Improving our website, services and customer experience.
Maintaining internal administrative and operational records.
Complying with applicable legal and regulatory requirements.
Protecting the security and integrity of our website and clinic operations.

We will not use your personal information for purposes unrelated to those explained in this policy without an appropriate lawful basis.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality and understand visitor interactions.

Cookies are small text files stored on your device when you visit a website.

They may be used for:

Essential website functionality.
Website performance and analytics.
Understanding visitor preferences.
Improving website navigation and user experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required, we will seek appropriate consent before using non-essential cookies or tracking technologies.

5. Sharing of Personal Information

Top Dog Pets Clinic respects your privacy and does not sell or rent your personal information to third parties.

However, information may be shared in limited circumstances, including:

A. Veterinary and Diagnostic Services

Relevant pet and owner information may be shared with authorised veterinary professionals, diagnostic laboratories, specialists or referral partners when necessary for treatment, diagnosis or continuity of care.

B. Website and Technology Service Providers

We may use third-party service providers for website hosting, website maintenance, communication, analytics and other technical services.

These providers may process information on our behalf, subject to appropriate safeguards.

C. Legal and Regulatory Requirements

We may disclose information where required by applicable law, regulation, court order or lawful government request.

D. Protection of Rights and Safety

Information may be disclosed where reasonably necessary to protect the rights, safety and security of the Clinic, our clients, employees or other individuals.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

These measures may include:

Restricted access to personal information.
Appropriate administrative and operational controls.
Secure handling of digital records.
Monitoring and maintenance of website security.
Appropriate safeguards when engaging third-party service providers.

While we make reasonable efforts to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Information relating to appointments, enquiries, veterinary treatment, diagnostic reports and referrals may be retained for operational, clinical, legal and record-keeping purposes.

When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal retention requirements.

8. Your Privacy Rights

Subject to applicable Indian laws, you may have the right to:

Request information about the personal data we hold about you.
Request correction or updating of inaccurate personal information.
Request deletion of personal information where legally permissible.
Withdraw consent for processing where processing is based on consent.
Raise concerns regarding the use or handling of your personal information.
Nominate another individual to exercise applicable privacy rights on your behalf.

To exercise these rights, you may contact us using the details provided in the Contact Information section below.

We may request reasonable information to verify your identity before processing a privacy-related request.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal and may affect our ability to provide certain services.

9. Third-Party Websites and Services

Our website may contain links to external websites, platforms or third-party services.

These websites operate independently and have their own privacy policies and data-handling practices.

Top Dog Pets Clinic is not responsible for the privacy practices, content or security of external websites.

We encourage visitors to review the privacy policies of third-party websites before sharing personal information with them.

10. Children's Privacy

Our website and veterinary services are intended to be used by pet owners and individuals responsible for their pets.

We do not knowingly collect personal information directly from children without appropriate involvement or consent of a parent or lawful guardian, where required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the matter.

11. Changes to This Privacy Policy

Top Dog Pets Clinic reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage visitors to review this page periodically.

12. Contact Information

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact us: